Don’t worry if you are not familiar with eCommerce fulfillment services; you regularly receive them. Prominent online businesses have just one thing in common: excellent eCommerce fulfillment services.
One company may produce the best product globally, but if their eCommerce shipping service is below average, the product won’t become the best in the market.
The website of the eCommerce company could be excellent and have the best sales funnel for customer retention. Still, if the eCommerce fulfillment is not up to the mark, the online business will see no future growth. eCommerce fulfillment might not be something that everybody is excited about, but it can make or break a company.
A recent study showed that free shipping is the top feature for online shopping (shoppers’ favorite). And it will be the best attraction for the customers for a long time; hence, it is the feature that influences around 83% of online shoppers to shop.
The study shows that service/product delivery speed also matters, and customers will halt the order if the fulfillment price is too high. But what does this fulfillment mean?
It is a section of eCommerce operation that delivers the services/products to the shoppers. The e-fulfillment process has several things.
The four fundamental components of the e-fulfillment process:
- Fulfillment center integration and eCommerce store
- Inventory management and receiving
- Fulfillment of order
- Return processing
What are the features of a great order fulfillment solutions provider?
There several features of a company offering order fulfillment solutions, they are:
AI-Driven NDR Tool
4 step verification
AI-Driven recommendation engine
same day pickup
Live NDR update
Differentiate through demographics
Save expense with the recommendation engine
Live NDR update
Early issue detection
Detailed NDR report
Reverse order NDR
Reduce revenue loss
Reverse pickup (DTO)
Net Promoter score
White label tracking page
Re-engaging your customers
Accurate data calculation
Customized tracking page
Automated billing reconciliation system
Easy to understand the reconciliation process
Check daily remittance
Weight and freight charges for forwarding and reverse
Faster weight discrepancy resolution
Detailed wallet transaction
Easy credit notes
Easy credit transfer
Faster COD remittance
No manual recharge
Email and SMS notifications
Reduce non-delivery rates
Increase customer loyalty
Reduce frequent support calls
Faster order procession
Customer relationship management system
Seamless eCommerce shipping
These are the signs that a company is the best shipping solution for eCommerce, and your business can integrate the software solution.
What’s there for the eCommerce firm in the future?
The future indeed belongs to the company that can deliver the products and services at the fastest rate and convenience of the customers. The smoothest delivery and inventory management will succeed in taking a business forward and bringing revenue and loyal customers.
To succeed in online business, every firm should focus on their logistics and remove any delays or hindrances in their supply chain channel across the world. If you follow these things, your products and services will be the top-selling ones in the future. As said before, the quality of your products doesn’t matter if the supply chain is broken.