eCommerce Order Fulfilment Solutions provided by iThink Logistics

Don’t worry if you are not familiar with eCommerce fulfillment services; you regularly receive them. Prominent online businesses have just one thing in common: excellent eCommerce fulfillment services.

One company may produce the best product globally, but if their eCommerce shipping service is below average, the product won’t become the best in the market.

The website of the eCommerce company could be excellent and have the best sales funnel for customer retention. Still, if the eCommerce fulfillment is not up to the mark, the online business will see no future growth. eCommerce fulfillment might not be something that everybody is excited about, but it can make or break a company.

A recent study showed that free shipping is the top feature for online shopping (shoppers’ favorite). And it will be the best attraction for the customers for a long time; hence, it is the feature that influences around 83% of online shoppers to shop.

The study shows that service/product delivery speed also matters, and customers will halt the order if the fulfillment price is too high. But what does this fulfillment mean?

eCommerce fulfillment

It is a section of eCommerce operation that delivers the services/products to the shoppers. The e-fulfillment process has several things.

The four fundamental components of the e-fulfillment process:

• Fulfillment center integration and eCommerce store
• Inventory management and receiving
• Fulfillment of order
• Return processing

What are the features of a great order fulfillment solutions provider?

There several features of a company offering order fulfillment solutions, they are:

AI-Driven NDR Tool

• 4 step verification
• Automated reattempt
• Multifunctional dashboard
• Auto-generated reports

AI-Driven recommendation engine

• Same day pickup
• Live NDR update
• RTO
• Differentiate through demographics
• Save expense with the recommendation engine

Live NDR update

• Easy communication
• Real-time tracking
• Early issue detection
• Easy updates

Detailed NDR report

• NDR %
• RTO %
• Reverse order NDR
• Reduce revenue loss
• Reverse pickup (DTO)

Net Promoter score

White label tracking page

• Re-engaging your customers
• Real-time tracking
• Accurate data calculation
• Customized tracking page
• Regular updates

Automated billing reconciliation system

• Daily remittance
• Automated process
• Easy to understand the reconciliation process
• Check daily remittance
• Weight and freight charges for forwarding and reverse
• Faster weight discrepancy resolution
• Detailed wallet transaction
• Easy credit notes
• On-demand ledger

Rate calculator

Postpaid payment

• Easy credit transfer
• Faster COD remittance
• No manual recharge
• Easy payment

Email and SMS notifications

• Build trust
• Reduce non-delivery rates
• Increase customer loyalty
• Reduce frequent support calls

Easy integration

• Automated setup
• Faster order procession
• Streamlined operation
• Real-time sync

Tailor-made support

• Experienced team
• Customer relationship management system

Seamless eCommerce shipping

These are the signs that a company is the best shipping solution for eCommerce, and your business can integrate the software solution.

What’s there for the eCommerce firm in the future?

The future indeed belongs to the company that can deliver the products and services at the fastest rate and convenience of the customers. The smoothest delivery and inventory management will succeed in taking a business forward and bringing revenue and loyal customers.

To succeed in online business, every firm should focus on their logistics and remove any delays or hindrances in their supply chain channel across the world. If you follow these things, your products and services will be the top-selling ones in the future. As said before, the quality of your products doesn’t matter if the supply chain is broken.

Clare Louise