There is stiff competition in the delivery service industry. If you are in this business, you shouldn’t be complacent. Instead, you must continuously look for ways to improve your service to separate yourself from the other service providers. Here are some ways on how to do that.
Hire reliable and professional drivers
Your employees are the lifeline of your business, and with a delivery service, your drivers play an essential role. Hire professional drivers who have a proven clean record in driving. They should be careful drivers, and they must be knowledgeable of the area you cover. Know the availability of your drivers, so you can work on your deliveries properly and ensure that you have enough workforce.
Upgrade your vehicles
If your vehicles always break down, it may be time to replace them. Not only will the constant repair be costly in the long run, but it can also affect the operation of your business. Choose suitable vehicles for your delivery service. If you deliver large packages, ensure they have ample space so that you can carry more. Opt for those that are fuel-efficient to save on petrol.
Invest in a route planner
If you have multiple deliveries, being organised is vital to deliver all the items on time. One way to do this is to invest in a multi stop route planner. You don’t have to keep looking at your delivery addresses and spend a lot of time deciding which route to take one after the other. Instead, the planner will let you conveniently upload the addresses where you need to deliver, and it will determine the best route to take that is the shortest or takes the least time. Timely delivery will boost customer satisfaction, which is beneficial to your business. You will have repeat customers, and they will also recommend your service to others.
Customers want to be informed of the status of their delivery. So, send SMS and email notifications to keep them updated on where the items are and the estimated arrival time. You can automate this process to make it more convenient for you and ensure that you don’t miss notifying your customers. You may also give them a link that leads to a page to track their deliveries in real-time.
Make your website informative
If you don’t have a website yet, it’s time that you create one. It’s where customers will go if they want to know more about the service you offer. Include FAQs and other helpful articles that will answer their questions. Also, ensure that they can quickly fill out the form on your site if they decide to hire your delivery service.
Provide timely customer service
Offer various ways on how customers can reach you, such as phone, email, and chat. Post the details on your site, social media accounts, and other platforms, so your service will be easy for clients to find. Answer their questions or concerns as soon as possible.
Stay ahead of the competition in the delivery service industry by doing the tips above. You may also want to offer discounts for loyal clients.